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Latest News

New Website ideas

We are asking our patients to feedback to the surgery what they would like to see on our website and whether it could be improved to help your experience.

Please email us at with your ideas or suggestions. 

Text Messages

We are now using a new texting system called AccuRx to ensure you receive healthcare information and advice conveniently and in a timely manner. It is secure and safe for our patients. 

Book on the Day Appointments stopping from 30/4/19 

These appointments have been used inappropriately for sometime as they are for patients who require urgent medical attention on the same day. Therefore, all Book on the Day appointments will cease with effect from 30/4/19. Appointments on the same day will now only be allocated for medical emergencies. These appointments will be available from 8.00am on each working day. If patients arrive at the surgery before 8.00am now, they will have to wait until 8.00am so there is fairness for all our patients whether they telephone, go online or attend in person.  

Saturday Surgery

Please be aware that there will no longer be a Saturday surgery from 1/4/19 as Kingston CCG has decommissioned this.

Cannot Attend your Appointment

We now have a policy to text reminders to patients 7 days, 2 days and 1 day before their appointment. If you cannot attend please text back CANCEL so that the appointment can be given to someone else. For patients who do not have a mobile phone, please telephone the surgery, select option 2 and leave a message as instructed. We will be contacting patients who missed their appointment and didn’t inform us. This action is in an endeavour to reduce wasted appointments and have more appointments available for our patients. Below are the figures of wasted appointments.  

October 2018 we had 234 wasted appointments.

November 2018 we had 225 wasted appointments.

December 2018 we had 183 wasted appointments.

Please do let us know if you cannot attend.

Have you been asked to bring in a sample/specimen? 

If so, you must have this at the surgery by the last lab collection time which is 2.00pm Monday - Friday. The clinician who requested the test should have given you instructions and asked you to bring it into the surgery as early as possible. Please note if a sample arrives after the collection time, we may have to ask you to bring in another one the next working day because it needs to be tested in a timely manner so not to affect the result. 


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