APRIL 2019 News
Easter Opening Hours
Please be aware that we will be closed on Good Friday 19th April 2019 and Bank Holiday Monday 22nd April 2019. Please refer to our opening hours tab for services available when we are closed.
Please be aware that there will no longer be a Saturday surgery from 1/4/19 as Kingston CCG has decommissioned this.
Cannot Attend your Appointment
We now have a policy to text reminders to patients 7 days, 2 days and 1 day before their appointment. If you cannot attend please text back CANCEL so that the appointment can be given to someone else. For patients who do not have a mobile phone, please telephone the surgery, select option 2 and leave a message as instructed. We will be contacting patients who missed their appointment and didn’t inform us. This action is in an endeavour to reduce wasted appointments and have more appointments available for our patients. Below are the figures of wasted appointments.
October 2018 we had 234 wasted appointments.
November 2018 we had 225 wasted appointments.
December 2018 we had 183 wasted appointments.
Please do let us know if you cannot attend.
Have you been asked to bring in a sample/specimen?
If so, you must have this at the surgery by the last lab collection time which is 2.00pm Monday - Friday. The clinician who requested the test should have given you instructions and asked you to bring it into the surgery as early as possible. Please note if a sample arrives after the collection time, we may have to ask you to bring in another one the next working day because it needs to be tested in a timely manner so not to affect the result.