November 2018 News
An apology to our patients in advance if you experience a wait for your appointment. We are experiencing an IT issue that is affecting all surgeries and is causing an issue for the Central Team.
There will be our last Saturday flu clinic on 17th November 2018.
You are eligible for a FREE flu vaccine if you are:
- are 65 years of age or over
- have certain medical conditions
- are living in a long-stay residential care home or other long-stay care facility
- receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- Front-line health and social care workers are also eligible to receive the flu vaccine. However, it is your employer's responsibility to arrange and pay for this vaccine.
Should you be eligible for your FREE flu vaccine, please call us on 020 8399 6622 or come into our Reception to book an appointment. You can also walk in between 8-10.45 am on any of the flu clinic days for your vaccine if you are eligible.
Dr Vidhiyaa Sivajee joined us last month. She works at Central Surgery on Mondays and Tuesdays.
Book on the Day Saturday appointments
We only have 5 of these to offer each Saturday and these appointments have already become very popular. They are allocated to all patients on a first come, first served basis. Please be aware that even if you are at the surgery by 8.00 am you are not guaranteed an appointment as they are also released online and can be booked over the telephone when our telephone lines open at 8.00am.
Self Check in Screen
Our self check in screen is now up and running on the wall adjacent to the right hand side of the main Central Surgery reception desk. If you are attending the surgery for a gp appointment then please use this so your gp is made aware promptly of your arrival, saves you having to queue and reduces the queries for the reception team so they can be freed up to take telephone calls. You will need to enter your date of birth and gender.
Cannot Attend your Appointment
We now text reminders to patients 7 days, 2 days and 1 day before their appointment. If you cannot attend please text back CANCEL so that the appointment can be given to someone else. For patients who do not have a mobile phone, please telephone the surgery, select option 2 and leave a message as instructed. We will be contacting patients who missed their appointment and didn’t inform us. This action is in an endeavour to reduce wasted appointments and have more appointments available for our patients.
Prescription requests by email
Please note, Central Surgery is no longer able to be responsible for booking and arranging hospital transfort which means that patients must organise this directly. Patient Transport Services (PTS) have been commissioned by Kingston Commissioning Group which is provided for those patients whose medical condition means that they cannot get to their appointment in any other way. Criteria is applied to all transport requests to make sure that each request is considered fairly and consistently so that transport is available for those who have a medical need for transport. To find out more information about how to book transport, please see the attached document to ensure you are eligible.Patient Transport Services (PTS)
As an approved GP Training practice we usually have a GP Registrar in post and you may book appointments with him or her in the usual way. A GP Registrar is an experienced doctor who has elected to undertake additional training to qualify as a GP. Medical students frequently join us in the practice as part of their training. We believe that helping to educate and train the next generation of doctors is a very important part of our work. However we are keen that no patient feels awkward or embarrassed by their presence. You will always be asked if you would mind a student sitting in on your consultation. We are always grateful when patients agree, but please feel no anxiety about saying “no”.
Central Surgery's normal opening hours are from 08:00 to 18:30 however to meet the needs of patients we operate extended hours to offer greater access to GP services.
Our surgery strongly recommend patients sign up to online access which is available for use 24 hours a day 7 days a week for patients to book / cancel appointments and order repeat medication.
Rather than coming to the surgery to collect a prescription to then take it to a pharmacy and wait for it to be dispensed, you can nominate a pharmacy where you want your prescription to be sent to automatically.
Please see attached link if you wish to join our surgery. Please note that you will be required to bring proof of address and photographic ID.
NHS Public Health offer free shingles vaccinations to patients aged 70, 78, 79 or born after 1st September 1942. Please call reception to book an appointment with a nurse if you fulfill this criteria.
As of 1st August 2017, Central Surgery will no longer provide an open access walk-in clinic. Should you you need an appoimtment, please call the surgery for a pre-bookable appointment. Please see here for more information
Euro Car Parks have taken over the management of the car park. Click here to read more about how to park for free for up to 2 hours.