ADMINISTRATION
Strike Action by Junior Doctors and System Pressures
Dear Patients
We have been asked by NHS England to share the following information;
- Hospital services are currently very busy due to extreme heat, pollution and pollen levels. In addition, junior doctors strike action this week is expected to cause major disruption.
- The NHS is still here for people who need care. If you need medical help or advice to please go to 111.nhs.uk first, unless it is a life-threatening emergency in which case, call 999.
- If you, or your child, has asthma or other respiratory conditions – keep taking your regular preventer inhaler and stay indoors wherever possible, keeping windows and doors closed as much as possible. If you do need to go outside, shower and change your clothes to wash pollen off.
- Older people are particularly at risk of becoming unwell during a heatwave. Drinking water and staying out of the sun are most important for staying well.
- Appointments are being postponed where it is necessary – the NHS will contact you if this is the case. Those who haven’t been contacted about their planned procedures or consultations being rescheduled are urged to come forward for care.
Changing how you contact us for medical and admin matters
The surgery has now gone live with a new online request service to contact us for medical or admin requests. The system is very easy to use and will reduce the long telephone queues or the need to call us at 8am if you need an appointment. If you do not have access to the internet or find it difficult to use a computer or smartphone, you will still be able to call reception instead. More information and updates will be available on our website (https://www.centralsurgerysurbiton.co.uk) and sent by text in the coming month.
Community Health Voices
We are looking for creative, local people to join the Community Health Voices group for our local primary care network, please select the link for more information.
Patient Participation Teams Meeting
We would like to share data and hear from our patients who have engaged with the new e triage system. If you have used this and would like to be invited to a teams meeting in the future to help us shape this new system further, please email us at swlicb.centralsurgery@nhs.net to express your interest. We will then email you the date and time of the next session.
We are a dynamic and friendly surgery that is committed to providing excellent healthcare.
Our knowledgeable and talented clinicians provide a variety of services to meet our patients' needs such as Chronic Disease Management (e.g. Diabetes, Asthma, COPD etc.), Phlebotomy, Minor Operations (including Acupuncture) and Childhood Vaccinations.
We operate from a DDA compliant building which was built in 2013. We have wheelchair access and a hearing loop installed at our reception desk.
Statement from The Partners
Central Surgery is disappointed with the result of the CQC inspection. Although we felt that the grading did not reflect the quality of care we provide and the difficulties encountered during the Covid pandemic and its aftermath, we respect the CQC’s judgment. Some of the grades we have been given are related to marginally falling short of ensuring follow-up for all our patients was fully up to date, something that had been particularly difficult during the pandemic, and which we were already working to rectify. We look forward to the follow-up inspection as we are confident that we will have sorted out the issues that they raised and will have improved our rating.