ADMINISTRATION

Health, Early Years settings, Police and Children's Services ( Achieving for Children):

Kingston & Richmond Safeguarding Children Partnership has reviewed and updated the  Bruising in non-mobile babies protocol following the National Child Safeguarding Practice Review Panel (CSPRP) briefing  which was published in September 2022 Bruising in non-mobile infants Panel Briefing 1 September 2022

Changing how you contact us for medical and admin matters

The surgery has now gone live with a new online request service to contact us for medical or admin requests. The system is very easy to use and will reduce the long telephone queues or the need to call us at 8am if you want to request an appointment. If you do not have access to the internet or find it difficult to use a computer or smartphone, you will still be able to call reception instead. More information and updates will be available on our website (https://www.centralsurgerysurbiton.co.uk) and sent by text in the coming month.

Community Health Voices

We are looking for creative, local people to join the Community Health Voices group for our local primary care network, please select the link for more information.

 

 Community Voices Group poster.pdf

Patient Participation Teams Meeting

We would like to share data and hear from our patients who have engaged with the new e triage system. If you have used this and would like to be invited to a teams meeting in the future to help us shape this new system further, please email us at swlicb.centralsurgery@nhs.net to express your interest. We will then email you the date and time of the next session.

 

a hand holding a remote control

We are a dynamic and friendly surgery that is committed to providing excellent healthcare.  

Our knowledgeable and talented clinicians provide a variety of services to meet our patients' needs such as Chronic Disease Management (e.g. Diabetes, Asthma, COPD etc.), Phlebotomy, Minor Operations (including Acupuncture) and Childhood Vaccinations.

We operate from a DDA compliant building which was built in 2013. We have wheelchair access and a hearing loop installed at our reception desk.

Veterans

Statement from The Partners

Central Surgery is disappointed with the result of the CQC inspection. Although we felt that the grading did not reflect the quality of care we provide and the difficulties encountered during the Covid pandemic and its aftermath, we respect the CQC’s judgment.  Some of the grades we have been given are related to marginally falling short of ensuring follow-up for all our patients was fully up to date, something that had been particularly difficult during the pandemic, and which we were already working to rectify. We look forward to the follow-up inspection as we are confident that we will have sorted out the issues that they raised and will have improved our rating.