ADMINISTRATION

FRIDAY 19TH JULY 2024 – COMPUTER SYSTEMS DOWN

Dear Patients,

Unfortunately due to our EMIS system being down we are unable to book any appointments.  This is a global issue, which the engineers are currently trying to rectify.

If you have an urgent problem and need to be seen today, please contact NHS 111 or attend a Walk In Centre.  If your conditioning is life threatening, please contact 999 or attend A&E.

We are hoping that we will be back up and running as soon as possible.

We apologise for the disruptions.

Thank you

an open laptop computer sitting on top of a table

GP SURVEY RESULTS

Results from the annual 2023 GP Survey are available to view here: https://gp-patient.co.uk/report?w=1&practicecode=H84030 A new report is published each summer. We also participate in the Friends and Family test, look out for an automated text after your appointment. We would appreciate it if you could take the time to complete these short surveys. At Central Surgery we value patient and carer feedback and aim to learn and change the way we work from patient responses.

a hand holding a cell phone

We are a dynamic and friendly surgery that is committed to providing excellent healthcare.  

Our knowledgeable and talented clinicians provide a variety of services to meet our patients' needs such as Chronic Disease Management (e.g. Diabetes, Asthma, COPD etc.), Phlebotomy, Minor Operations (including Acupuncture) and Childhood Vaccinations.

We operate from a DDA compliant building which was built in 2013. We have wheelchair access and a hearing loop installed at our reception desk.

Veterans

Statement from The Partners

Central Surgery is disappointed with the result of the CQC inspection. Although we felt that the grading did not reflect the quality of care we provide and the difficulties encountered during the Covid pandemic and its aftermath, we respect the CQC’s judgment.  Some of the grades we have been given are related to marginally falling short of ensuring follow-up for all our patients was fully up to date, something that had been particularly difficult during the pandemic, and which we were already working to rectify. We look forward to the follow-up inspection as we are confident that we will have sorted out the issues that they raised and will have improved our rating.