Diabetes Freestyle Libre Issue

We have been made aware patients who have been diagnosed with Type 1 diabetes and use a Continuous Glucose monitor (CGM) via the Abbott FreeStyle LibreLink app have reported it is not working. Contact Apple’s customer service line and the advice is “Customers experiencing issues with the iOS app should uninstall and reinstall the app”. The Android version is not affected. 

Further advice is provided on the Abbott website (link below), with a video clip showing how to delete and reinstall the app. If customers are still experiencing problems, they can contact the Customer Services team on 0800 170 1177.