COVID19 Hot Clinic, Hawks Road
You may be offered an appointment by one of our GPs to be seen at the COVID 19 clinic at Hawks Road, Kingston. Please note you can only attend by invitation and will be required to show the text sent to you by the doctor.
For directions and instructions please click on the link below:
We hold surgery sessions from 07:30am until 18.30pm Mondays to Fridays.
You can make appointments to see one of our health professionals:
- Online via the above link. These appointments can be made on your mobile device while you are out and about, on your computer at your desk at work or even in the travel lounge whilst abroad.
- By phone on 020 8399 6622 (lines open from 08:00 – 18:30 Monday to Friday. Please be aware that our telephones tend to be busiest between 8.00-10.30am Mon-Fri so you may find it more convenient to call later in the day if you are just wanting to book a routine appointment.
- In person at the surgery reception desk between 08.00am–18:30pm Monday to Friday.
In order to reduce the number of patients who fail to attend, the majority of our appointments can only be booked 28 days in advance.
Appointment duration - Our standard length of appointment is 10 minutes. Whilst our clinicians will do their best to deal with your health issues in the time they have available, this isn't always possible and they may ask you to book another appointment. If you do have a number of queries that you need to discuss, please request a double appointment at the time of booking.
Medical Emergency Appointments - These appointments are for patients in need of urgent medical care on the day and we have a limited appointments to offer each day. Please be aware that even if you are at the surgery from 7.30am to book an appointment, you will have to wait until 8.00am until the appointment are made available to book. This is to ensure the system is fair for all patients whether they attend in person, book online or telephone us.
Appointments with Trainees
Central Surgery is a Training Practice
A GP Registrar is an experienced doctor who has elected to undertake additional training to qualify as a GP. As an approved GP Training practice we usually have a GP Registrar in post and you may book appointments with them in the usual way.
Training of Medical Students
Medical students frequently join us in the practice as part of their training. We believe that helping to educate and train the next generation of doctors is a very important part of our work. However we are keen that no patient feels awkward or embarrassed by their presence. You will always be asked if you would mind a student sitting in on your consultation. We are always grateful when patients agree, but please feel no anxiety about saying “no”.
Telephone Consultations - Can we contact you?
We can also make booked telephone appointments for you to speak to one of our health professionals. Please give the receptionist a brief explanation of your medical need and we will endeavour to accommodate you appropriately. Often a clinician will be able assist you over the telephone without you having the inconvenience of coming into the surgery.
As we operate a call-back system, should one of our clinicians need to call you back we need to have a number we can contact you on. Additionally, if we cannot get in touch with you by phone and we need to inform of you of matters to do with your health (e.g. hospital results), please ensure you provide us with up-to-date contact details.
We are committed to our patients to providing an excellent service to and as such our medical team of GPs, Nurses and health experts aim to:
- speak to you within 1 working day
- see you within 30 minutes of your Central Surgery appointment booking time
- keep you informed
- provide you with clear and effective information that can help you take your health care seriously
Arriving at the Surgery
Our self check in screen is now up and running on the wall adjacent to the right hand side of the main Central Surgery reception desk. If you are attending the surgery for a gp appointment then please use this so your GP is made aware promptly of your arrival, saves you having to queue and reduces the queries for the reception team so they can be freed up to take telephone calls. You will need to enter your date of birth and gender.
Please note that if you are late for your appointment time, the check in screen will not permit you to check in and you will need to speak with a receptionist about the Practice's Late Policy.
Parking at the Health Centre
There is limited free onsite parking for visitors to the health centre for up to 2 hours.
To ensure that the car park is not misused a number plate checking system is in place. ALL patients and visitors to the Practice MUST validate their vehicle every time they use the car park by simply typing your registration number into either the dedicated touch screen situated by the Central Surgery reception desk or by the main doors in the centre.
Failure to validate your vehicle will incur a penalty invoice. Please note that the surgery is a tenant in the building and is not responsible for the car park. It is owned by the landlord who employs Euro Car Parks to manage it. Therefore the surgery cannot get involved in any parking fines/disputes. We are not an NHS organisation as your doctor's surgery is a self employed business. Dr P D Moore and partners who are contracted to provide only healthcare to NHSE. We are not contracted to provide parking to our patients.
You MUST validate your vehicle if you:
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit please consider the following key points:
- You must call Reception before 10am to request a home visit.
- Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
- Please ensure you provide suitable contact details to enable the doctor to schedule house calls
- You can also be visited at home by a community nurse if you are referred by your GP.
Thank you for your cooperation.
Cancel an Appointment
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to offer the slot to another patient. Failure to not let us know means patients are missing out on valuable appointments.
As soon as you are aware you are unable to make your appointment you can cancel your appointment by calling the surgery and selecting Option 2, or via Online Access. You can also text the word ‘CANCEL’ back to us when you get an appointment reminder on your mobile.
Missed Appointments - Practice's DNA Policy
The Practice has a Did not Attend (DNA) policy to ensure that patients who do not fail to attend are not disadvantaged. Please ensure you let us know before your appointment time that you cannot make it. If you miss an appointment three times you will be at risk of being deregistered from the Practice’s register.
If you arrive more than 10 minutes late for your appointment you may not be seen by the doctor. It is at their discretion if they will still see you. The receptionist will message the doctor who will advise the receptionist what to inform you. You may have to rebook another appointment or the doctor, time allowing, may agree to see you at the end of their surgery.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Central Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here: https://app.doctorlink.com/centralsurgery/register
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
The app is availabe for download in Goole Play or Apple Store
Extended Practice Opening Hours
Need an appointment before or after work? We operate extended hours from 7.30am - 20.00pm on some days.
Central Surgery's contractual opening hours are from 08:00 to 18:30 however to meet the needs of patients we operate some extended sessions from 7:30am - 20:00pm on different days of the week to offer greater access to GP services and to meet our patient's needs.
Please see under the appointment tab how to book an appointment.
Improving Access to General Practice: evening and weekend appointments now available.
Patients who are registered at Central Surgery can now book an appointment to see a GP or a Nurse Practitioner on weekday evenings (after 6.30pm) in one of the extended hours hubs. Appointments can be at the Surbiton Health Centre, Kingston Health Centre or Merritt Medical Centre. Please speak to one of our practice receptionists to find out more information and to book an appointment.
At weekends when we are closed GP appointments are also available at one of these hubs by calling 020 3841 9942 from 8am - 8pm.
Please note only acute and non diagnostic conditions that don't require something like an X-ray or blood test can be seen in a hub.
For more information click on the image opposite.