COVID 19

COVID VACCINE PROGRAMME JANUARY 2021

 

NEWS - 18/1/21

 

  • We filled all the appointments for our Covid clinic on 15/1/21. If you are 75 years old and older and have not heard from us (unless you are housebound) it will be because we haven't been able to get hold of you on the telephone numbers you have provided us. Today a lot of mobiles phones were not answered. We will try you again when we get our next delivery date.

 

  • Uber is covering a trip up to £15, for anyone travelling to or or from one of the original seven mass-vaccination centres (T&Cs apply*). For more information about their campaign please visit their website here

 

  • Our PCN has not wasted any vaccinations despite what has been sited in the news.

 

  • The Covid vaccinating fraudster in the Surbiton area, has now been arrested and charged. Please remain vigilant of scammers.

 

HOW FAR HAVE WE GOT?

Central Surgery has tried to contact every over 80 year old now unless you are housebound. We have vaccinated more than 70% of this age group. We are still trying to contact those who we have not picked up or accepted our calls. 

We have vaccinated most of our care home patients and staff. In fact you may have seen some of the Central team on your televisions on 14/1/21. 

In the week commencing 18/1/21, we will be starting to vaccinate some of our 70 housebound patients.

 

OFFER OF A VACCINE

We are extremely fortunate to be one of the first nations to receive the Covid vaccine. We urge our patients to take the opportunity of a free vaccine when we call you. You will be asked a series of health screening questions before you will be given the appointment. 

 

HOW THE PROGRAMME WORKS

We have started rolling out this programme however patients must wait until we call them even if you have heard from other patients that they've had one but you have still not heard from us, you will. Being BAME, having cancer treatment, shielding, or being a carer are not exceptions to be vaccinated ahead of other patient age groups.  

Initial supplies of the vaccine will be limited, and we have to use what we receive quickly as the vaccine is extremely fragile and can only be used for a number of patients at any one time.  We have to target those at high risk first, which for our programme will be those aged 80 and over. There are challenges in transporting and storing of the vaccine so different arrangements are required for people living in care homes and those who are housebound. All our care homes have now been contacted and a majority of their staff and patients have now been vaccinated by us.

9 GP practices in our area have been asked to work together on delivery of the COVID-19 vaccination programme. We have been instructed that we should deliver the vaccinations at a local ‘hub’, which needs to be large enough to support expected high numbers of patients every day later in the vaccination programme, whilst maintaining social distancing.

Please visit the link below for further information about how the vaccine programme is being rolled out:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/948678/PHE_11920_Covid-19_why_do_I_have_to_wait_leaflet_v2.pdf

 

HOW YOU WILL BE CONTACTED

You will be telephoned. 

We are required to book patients in as soon as we receive a delivery date. If a patient does not pick up our call on the contact number we hold for them, the directive is to move onto calling the next patient on the practice register. If you have not provided us with a mobile number but do have one please do email us it asap, as we will try to call both your landline and mobile phone.

OUR CALLS MAY COME UP AS 'NO ID' AS MANY OF US ARE CALLING USING OUR PERSONAL MOBILE NUMBERS. 

WE WILL NOT LEAVE A VOICEMAIL AS THESE CALLS ARE BEING MADE REMOTELY BY A SEPARATE TEAM AND THERE IS NO FACILITY FOR YOU TO CALL THEM BACK. 

PLEASE DO NOT CALL THE SURGERY ASKING IF YOU MISSED OUR CALL, THE SURGERY RECEPTIONISTS WILL NOT KNOW. WE WILL TRY AGAIN TO CALL YOU ON THE NEXT DELIVERY.

OUR SURGERY PHONELINES MUST BE FREE TO TAKE CALLS FOR PATIENTS WITH A HEALTH EMERGENCY SO PLEASE DO NOT CALL ASKING ABOUT WHEN YOU WILL GET ONE. THE GOVERNMENT HAS STIPULATED MUST WAIT TO HEAR FROM NHSE OR YOUR PRACTICE.

 

WHICH VACCINE WILL I BE HAVING?

We will receive the Pfizer and Astra Zeneca vaccine.  It will not be possible to choose which vaccine you receive as we are not in control of the supplies delivered from NHS England. 

 

HOW MANY DOSES WILL I HAVE?

You require 2 doses of the same vaccine (2 x Pfizer or 2 x Astra Zeneca). NHS England and the Joint Committee on Immunisation and Vaccination guidance is for both vaccines to be given at 12 week intervals.  You can read more about this and the vaccination programme in general here:

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

 

WHERE YOU WILL BE GOING FOR THE VACCINE

Orchard Practice, Orchard Gardens, Chessington, KT9 1AG is the designated hub site. Here is the Orchard Practice site details and map

The K2 bus stops outside.

We understand that this is further for our patients to travel so may be challenging but again we had no other option in the timescales given to find a suitable site that was closer. Regrettably, we cannot offer any transport for you to get there. You will need to organise getting to the site yourself. There is some free on street parking, although it is limited.

Surbiton Health Centre cannot be used as GPs are expected to still continue with their normal services during this vaccination programme. 

 

Q & A's

What do I do if I am housebound?

We will be in touch with you once NHS England have agreed a method for delivering vaccines to our housebound patients. Be careful of anyone inpersonating that they have been employed to come and give you vaccine. It will be given to you by someone who you know from the practice. Do not give any money over to anyone, all Covid vaccines are free on the NHS and you are not required to hand over any money in advance.

Please keep an eye on this website for more updates. 

I can't attend my appointment or have become unwell, what do I do?

If you miss your appointment or are unable to attend either of your doses, please contact Central Surgery as soon as possible to re-arrange.  The practice may not be able to give you a second appointment straight away, but will contact you once further appointments are available. If you are cancelling on the day of the covid vaccine clinic and it is outside of the practice opening hours you cannot call anyone as resources are completely stretched and all staff need to be used efficiently to vaccinate or call patients in. 

I am a frontline worker/healthworker when will I get vaccinated?

If you are a dentist, school worker or a private health worker you cannot be vaccinated in this present wave. However, you can email us at this stage to update us with your occupation, so we can code your medical record ready for when we get the NHSE directive to invite you.  

 

COMPLAINTS & CONCERNS

Any concerns or complaints patients have regarding this programme, we advise that you write directly to NHSE as the surgery nor the hub have any  control over the rolling out of the vaccine. Their details can be found in the following link;

https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/

 

ZERO TOLERANCE POLICY

This is the biggest challenge ever in the history of healthcare and we are at crisis point which means the programme may not be 100% perfect or how you would like it to be rolled out but everyone is doing their very best to save as many lives as possible quickly.

It is vital for staff wellbeing and their mental health that they are treated with respect and dignity when they call you. Any patient who is abusive, insulting or unreasonable to a staff member will be removed from the practice's register under 'a breakdown in patient/practice relationship.' The Practice reserves the right to do this under current NHSE guidance.

UBER - REDUCED RATES TO GET TO VACCINATION SITES

Uber is covering a trip up to £15, for anyone travelling to or or from one of the original seven mass-vaccination centres (T&Cs apply*).

For more information about their campaign please visit their website here

 

WE ARE HAVING TO WORK DIFFERENTLY DUE TO CORONAVIRUS

  • We are currently operating a total telephone triage system for our patients which means you must speak to a clinician first. You musn't come to the surgery unless you have been invited in by a member of the Central Team.
  • Please do not come more than 15 minutes before your allocated appointment time. For Track and Trace reasons we cannot allow you in the building before then. 
  • Upon arrival, we will ask you to wash your hands for at least 20 seconds to reduce the risk of infection. The clinician seeing you will have already washed their hands and be dressed in full PPE when they come to collect you from the waiting room. This is to save time in your appointment.
  • For COVID reasons the windows in the waiting room have to remain open so we apologise if it is cold whilst you are waiting.
  • We ask that you keep your children seated with you at all times and restrict them from touching surfaces. 
  • Due to social distancing measures and infection control guidance, you may have to wait longer than normal to be given an appointment to have a blood test or another investigation such as a smear.  
  • You must not visit the practice if you suspect you may have the coronavirus. You need to call 111 or visit the 111 website for guidance.
  • You can visit the NHS Testing and Tracing page to arrange a test if you think you have symptoms.
  • Should require an Isolation Note, you can visit the 111 website to obtain one.

KEEPING YOU SAFE WHEN YOU VISIT OUR SURGERY

There have been a lot of changes put in place to Keep You Safe when you visit your GP practice in the Kingston.

Watch this short video to see what’s changed, what’s different and how we are trying to #KeepYouSafeSWL

https://www.youtube.com/watch?v=BM_g9-amnEI

 

SUPPORT AVAILABLE DURING COVID

If you require financial guidance during these difficult times there are couple of resources that you can access. Find out more detail by clicking on the links below;

  • Starting or returning to work: The information on this page is for anyone looking for work, anxious about going back to work, or wanting to develop new skills https://bit.ly/CKworkplace
  • Worried about money: The information on this page is for people who are worried about money, their housing situation or other financial pressures. https://bit.ly/worriedaboutmoney
  • New to benefits: The information on this page is for people who need help understanding and/or applying for benefits. https://bit.ly/newtobenefits

More local/national resources and services that you can access

Accessing food

Struggling to feel motivated

Are you feeling worried or anxious?

Are you feeling isolated or alone?

Are you worried about a child or young person?

STAYING HEALTHY DURING COVID-19

Please find useful information regarding keeping well during COVID times 

COVID.docx