Appointments

Same day/Urgent appointments

To request a same day/urgent appointment for today or tomorrow (Monday to Friday):

submit a request online here
phone us on 020 8399 6622, Monday to Friday from 8am to 6.30pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with. Please note all our calls are recorded for training and monitoring purposes.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

use our appointment request form, Monday to Friday 7am to 3pm. We will respond within 4 hours during opening times
phone us on 020 8399 6622, Monday to Friday from 8am to 6.30pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
submit a request online here

When you get in touch, we’ll ask what you need help with. Please note all our calls are recorded for training and monitoring purposes.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Extended hours

Extended appointments are available weekdays at the Surgery before work from 7.30am with GP’s, Nurses and HCA’s.

Out of Hours

Out of our operating hours Kingston GP Chambers (KGPC) offer additional appointments – Patients who are registered at Central Surgery can also be given an appointment to see a clinician on a weekday evening (after 6.00pm) at weekends or Bank Holidays in one of the KGPC hubs that are sited at Surbiton Health Centre, Kingston Health Centre and Merritt Medical Centre depending on availability. Appointments can be booked by the practice’s reception team with same day appointments possible. Should a patient wish to book a weekend appointment when the practice is closed, call the Kingston GP Chambers phone line on 0203 841 9942.

The extended hour’s service will be able to see and treat minor illnesses and injuries that would normally be seen at a GP practice.

Cancelling or changing an appointment

If you cannot attend an appointment please inform us as soon as possible in order for us to offer the appointment to another patient. Failure to not let us know means that other patients are missing out on valuable appointments and makes the wait for an appointment longer. You can cancel your appointment by calling the surgery telephone number on 020 8399 6622 and selecting Option 2, or you can cancel it using your Online Access account. You can also text the word ‘CANCEL’ back to us when you get the appointment reminder on your mobile phone. If you do not let us know you cannot attend, you will be written to under our Did Not Attend Policy.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text
if you need an interpreter
if you have any other access or communication needs

Home visits

We understand that some of our patients are housebound or are too unwell on the day to get to the surgery. You must make your request for a visit before 10am and advise why you cannot come to the surgery. We will need your current telephone number and advise us of any parking restrictions in place where you live. A clinician will visit you if they feel that your medical condition requires it and will also decide how urgent a home visit is needed. You may even be visited at home by a community nurse or the Practice Paramedic, if the GP deems it appropriate.