There are two ways to access the system:

Click the link below and follow the instructions once you are there. There are a few questions and please give as much detail as possible and do not forget to advise us which times you are not available(if any).

https://florey.accurx.com/p/H84030   

Or you can download the NHS app by clicking this link.- NHS App and your NHS account - NHS (www.nhs.uk)  

How it works for booking appointments

Please watch this short video which will guide you on how to navigate the system 

https://www.youtube.com/watch?v=7zMLbE8CiKg

How it works for admin requests

Please watch this short video which will guide you on how to request fit notes, insurance requests, letters from the practice, forms, referrals and any adminitrative queries.  

https://www.youtube.com/watch?v=1OO0NnQ3BU4

Types of Appointment

• Telephone Consultation -  Very often a clinician will be able assist you over the telephone without you having the inconvenience of coming into the surgery. 
• Medical Emergency on the Day Appointment - These appointments are for patients in need of very urgent medical attention. There are a limited number of these appointments allocated each day. Once you have completed the form online you will be contacted. You will need to advise us of your medical urgency. 
• Video Consultation - When the clinician speaks with you they may decide that a video consultation is more appropriate. Please watch this short video on You Tube to understand the process https://m.youtube.com/watch?feature=youtu.be&v=xxW4ssN3y90. Video consultation - translated resources available here https://www.networks.nhs.uk/networks/news/video-consultations-2013-translated-resources-now-available
• Face to Face Appointment - These will allocated by the GP or a practice administrator.  
• Home Visits - We understand that some of our patients are housebound or are too unwell on the day to get to the surgery. You must contact us before 10am and advise why you cannot come to the surgery. We will need your current telephone number and advise us of any parking restrictions in place where you live. A clinician will visit you if they feel that your medical condition requires it and will also decide how urgent a home visit is needed. You may even be visited at home by a community nurse or the Practice Paramedic if the GP deems it appropriate. 
• An Extended Hour Appointment at Central Surgery - if you need an appointment before or after work we do have some appointments to offer from 7.30am and after 18.30pm on some weekdays.
• Out of our operating hours Kingston GP Chambers (KGPC) offer additional appointments - Patients who are registered at Central Surgery can also be given an appointment to see a clinician on a weekday evening (after 6.30pm) or at weekends from 8:00am - 20.00pm in one of the KGPC hubs that are sited at Surbiton Health Centre, Kingston Health Centre and Merritt Medical Centre depending on availability.     

How to make an Appointment

• Online - these appointments can be made by using your mobile device, computer or laptop and you must have signed up for Accurx through the link on our website above.   
• Telephone - please go online first however if you do not have a smart device or computer call the surgery on 020 8399 6622 during our opening hours Monday to Friday. Our trained receptionist will help you to complete the online form on your behalf, to refer to the doctor who will decide who is the most appropriate person or service for your issue. Please be aware that our telephones tend to be the busiest between 8.00-10.30am Mon-Fri so if your medical issue is not urgent you may find it more convenient to call later in the day.

Various methods used to allocate you an appointment.

Text - You may be sent a message with a link to book in your own appointment.

Email - You may be sent a link in an email.

Telephone- If you do not have an smart device or computer we will call you to book your appointment. You must ensure that you are near to your phone. We will try twice with at least half an hour gap between each attempt  

Length of Appointment

The standard length of an appointment with a clinician is 10 minutes.  Whilst our clinicians will do their best to deal with your health issues in the time allocated, this isn't always possible and they may ask you to book another appointment. They have to run on time so not to inconvenience other patients who have booked in after you. If you do have a number of queries that you need to discuss, please inform the receptionist at the time of booking your appointment and advise them why. 

Cancelling an Appointment

If you cannot attend an appointment please inform us as soon as possible in order for us to offer the appointment to another patient. Failure to not let us know means that other patients are missing out on valuable appointments and makes the wait for an appointment longer. You can cancel your appointment by calling the surgery telephone number on 020 8399 6622 and selecting Option 2, or you can cancel it using your online access account. You can also text the word ‘CANCEL’ back to us when you get the appointment reminder on your mobile phone. 

Late arriving for an Appointment 

If you arrive more than 10 minutes late for your appointment you may not be seen by the clinician. It is at their discretion if they will still see you. The receptionist will message them who will advise the receptionist what to tell you. You may have to rebook another appointment or the clinician, time allowing, may agree to see you at the end of their surgery. Please allow good time to park as this is not accepted as a reason for lateness.