Current News and Updates

Recruiting for PPG members

We are looking for patients who are passionate about supporting and shaping the
outcomes for the patients and staff at Central Surgery. If you are interested in  participating please email your interest to us at 

swlicb@centralsurgery@nhs.net 

The next meeting will be on Friday 17th May 2024.

 

SHINGLES - NEW VACCINATION

Shingles vaccination eligibility is changing from 1st September, 65, 70 year olds and immunosuppressed patients age 50+ will become eligible if your birthday falls after 31st August 2023. We will be running a shingles vaccination clinic on Tuesday 16th April in the morning, please look out for a message inviting you for your vaccine.

Shingles eligibility from 1st September 2023

Birth month recall system update for patient's with long term conditions

We are intending to start using the birth-month recall system from April 2024 for Long term conditions.

Most patients with one or more long-term conditions will receive an invitation just before their birthday month, asking them to book a review during their birth month. This should mean that patients need to attend fewer appointments as multiple tests and checks can be done at the same time.

The birth month recall system refers to how the surgery invites patients in for annual reviews of their long-term conditions. Below, you will find the process that will be followed for your annual review:

  1. You will be invited to contact the surgery for your annual review just prior to the start of your birth month. This will be sent as a notification through the NHS app, a text message, phone call, an email or a letter depending on your communication preference.
  2. This invite will prompt you to book your annual review, either by calling the surgery, or by sending us an e-Consult via the website or via the booking link.
  3. You will then be booked in for your review during your birth month or the next available appointment after that month.
  4. Your annual review will be done in as few appointments as possible and may include blood tests depending on your condition(s). This should save you having to come in for multiple blood tests and appointments as all your reviews should be completed in one go.
  5. We may also send you an online questionnaire to gather some information before your appointment for example regarding your Asthma symptoms in the last month. Please do continue to complete these.

The conditions that are included in this system are:

  • Atrial Fibrillation
  • Asthma
  • Coronary Heart Disease
  • Chronic Kidney Disease
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Dementia
  • Pre-Diabetes and Gestational Diabetes
  • Heart Failure
  • Hypertension
  • Mental Health
  • Rheumatoid Arthritis
  • Stroke/Transient Ischaemic Attack

Please note: This system does not currently include medication reviews

Pharmacy Closures

Paydens pharmacy will closing on the 14th February and Newmans Pharmacy are taking over the premises and closing their pharmacy on the Ewell Road. Please note that prescriptions sent electronically to Paydens will not work after this time. We recommend that you move your pharmacy to Newmans if you still wish to collect your prescriptions from the same location. Electronic prescriptions set up with Newmans wil automatically be transferred to the Surbiton Health Centre location when they take over.

We have also had notification that Boots chemist on Hook Parade in Chessington is also closing. If you collect your medicine from them, we recommend that you sign up to a new Chemist as soon as possible.

National Data Opt out

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health, care planning and research.

If you or a dependant (if you are the parent or legal guardian of the patient) do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except for your own care, you can register an opt-out using the link below. This is known as a Type 1 Opt-out. You must register for this by sending the form to the practice.

To register a Type 1 Opt-out, for yourself or for a dependent you can download the form using this link Type 1 Opt out form.docx and return by email or post to us.

This request will be processed within 72 working hours and we will message you by text once we have updated your medical record with your opt out status or you can view this using your online access.

Please do not call the surgery with queries relating to this, however do email us on swlicb.centralsurgery@nhs.net. This is so that our phone lines are freed up for unwell patients to get through to us.

For more information, visit NHS Digital

FIRST CONTACT PRACTITIONER

We are pleased to offer our patients this service. Miss Bolu Ijaware, who is part of the our team as a First Contact Practitioner (FCP) on Tuesdays, Wednesdays, Thursdays and Fridays. 

Her role is to triage, diagnose and give our patients expert advice regarding musculoskeletal conditions. She can recommend blood and diagnostic tests. 

If she assesses that you need further treatment with a physiotherapist he will refer you into the physio service at Kingston Hospital. Please note that she is not your physiotherapist, her role is to triage patients for any follow up care.

She can be booked by speaking directly with one of our reception team on 020 8399 6622.

Once you have been booked in to see him and awaiting your appointment, do use the link below that will give you some additional support 

https://www.swlondon.nhs.uk/ourwork/long-term-conditions/musculoskeletal-toolkit/

 

What is a Clinical Pharmacist

Clinical pharmacists are health professionals who train for many years to become specialists in medicines. They can work directly with you as part of the GP team to make sure your medicines help you to get better and stay well. Having a clinical pharmacist in the GP team means you can be treated by the best person to meet your needs. We currently have three working in the Central Team. They are experts regarding medications and our GPs regularly liase with them to discuss your medication. 

Watch this short video for a better understanding of their role: https://www.youtube.com/watch?v=mtPlTyV5YsE&t=15s

YOUNG WOMEN'S TRUST

The Young Women’s Trust supports women aged between 18-30 who are feeling particularly isolated at the moment. 

In addition, they offer free telephone coaching, help to build strong mental health, set goals to stay motivated and a free service giving personalised, detailed feedback on CVs and job applications. 

The service operates by triaging over the telephone and by email.

For more information and to self-refer easily online, click on the following link; https://www.youngwomenstrust.org/work-it-out-sign-up

Kingston Hospital’s Patient Portal

Kingston Hospital’s Patient Portal is live and patients can now check up on their appointments.

Kingston Hospital's Patient Portal is a new online tool created to give patients quick and secure access to view outpatient appointments at Kingston Hospital. If you have received a link to sign up to the portal, you can follow the simple instructions to register for an account and view your appointment letter. The secure online platform means you can receive details of your appointment when it is scheduled, without having to wait for a letter to arrive in the post.

If you have any questions or would like to find out more, you can visit www.kingstonhospital.nhs.uk/patient-portal or download the attached leaflet. 

If you would like more information click here to see what patients have access to, and what will be coming in the future.

 

 

Specialist ASC Counselling Service

Express CIC supports families in Kingston upon Thames and beyond providing a range of services to autistic children, young people and their parents/carers.

Express has launched a new counselling service for young people on the autism spectrum (age 18-25).

As an autistic young person, life can be very challenging. You may have had your diagnosis when you were young or much more recently; either way the world can be difficult to navigate. It can be hard to talk to others about your feelings because you don’t want to burden them, or you fear they won’t understand.

Counselling can offer a safe space where you can talk through all your difficulties and anxieties. A counsellor is trained to listen and support you in a non-judgmental way, creating a safe space for you to express your thoughts and feelings, whatever they may be.

Our new service offers weekly counselling sessions with a specialist counsellor who has knowledge and understanding of autism.  The sessions are one-to-one and held online or face-to-face at the Express offices in Tolworth.  This is a low-cost service and we offer up to 12 sessions initially.

For more information, please contact counselling@expresscic.org.uk

Walk-in x-ray service at Kingston Hospital

Kingston Hospital’s radiology department has recently returned to a walk-in service for x-rays. Patients are no longer required to book an appointment.

 The radiology department can be found in Kingston Hospital’s outpatient department (ground floor). View hospital map.

 If you have any clinical radiology queries (Monday to Friday, 9am - 5pm) please call 020 8934 2812.

Health and Wellbeing Events

Please note these events are open to anyone interested in attending, no need to book in advance, you will just need to click the link to join the session that you like a few minutes before the session. Please note there are couple of sessions using phone lines too. Please feel free to pass this information onto your friends and family.

For more details about the dates of the events, please follow this link https://www.kingston.gov.uk/health-wellbeing/health-wellbeing-events/1 

THINK NHS 111 FIRST

NEW Think NHS 111 service launches 

As of this week, anyone who needs urgent, but not life-threatening care should call NHS 111 before turning up to an emergency department. If, following a conversation with NHS 111, it is appropriate for someone to attend the emergency department they may be scheduled a time to attend.

A London-wide advertising campaign has launched to support this, and we are backing this up locally in Kingston.

Thinking NHS 111 First will;

  • help people get to the most appropriate service – such as a GP, a GP hub or Teddington Hospital appointment – when they may not have to attend the emergency department; 
  • minimise the risk of contracting COVID-19 by helping patients with non-emergency conditions to avoid having to wait for hours in waiting rooms.
  • shorter waiting times ​via a booked appointment or referral to another appropriate service 
  • safe social distancing in hospital to protect you and others from COVID-19​.