Our telephone lines are operational at the following times;

Depending on your circumstances there are a number of options available to you:

• Self-Care - It is advisable to keep a supply of basic medicines such as paracetamol and ibuprofen in your medicine cabinet, just in case
• Pharmacists are trained medical professionals who can offer quick advice on a wide range of minor illnesses and can often provide over the counter medicine that do not require a prescription
• 111 is an NHS non-emergency number where you can call to speak to a highly trained adviser who is supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.  NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 
• A&E and 999 is only to be used if you are seriously ill and need emergency care fast, including heavy bleeding, serious broken bones, choking, chest pain, difficulty breathing, blacking out or seizures.

Out of hours services are for available if you have an urgent medical problem that cannot wait for us to be open.  Extended hours hubs for primary care are offered at Surbiton Health Centre, Kingston Health Centre and Merritt Health Centre.  Click on the linke below for further information.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.